Are Your Plumbers Licensed? Bonded? Insured?
Yes, Yes and Yes! We are a licensed plumbing company and bonded and insured for $2 million. As a Licensed Contractor, we are required to complete work in compliance with state mandated procedures that are designed to protect you (the customer) from shoddy workmanship and potential serious health issues resulting from improper plumbing practices. Click on the following link to check out the CA state contractor’s website and verify the status of our company and ownership details.
Are Your Service Technicians Commission-Based?
No. Our plumbers do not work on commission so we don’t oversell you on services that you do not need. We are a small, family-owned company; our overhead is low compared to large corporations and national chains so we pass the savings onto our customers; and we rely heavily on repeat customers, referrals and word-of-mouth, so customer satisfaction is paramount.
Do You Offer Free Estimates? Are They Really Free Or Is A Commitment Required?
We offer over the phone estimates for small to mid-size projects and in-person bids/walk-through’s for larger jobs. Existing/potential customers are also welcome and encouraged to submit photos, for review by a Licensed Plumber, of any issues for a more detailed assessment, analysis and quote.
What Forms Of Payment Do You Accept?
We accept Cash, Check, Visa, MC, Discover and AMEX.
Who Hires You?
Our professional plumbing services are geared towards:
- Property Mangers
- Commercial Businesses
- Single-Family and Multi-Family Residences
- Apartment Complexes
What Size Jobs Do You Do?
We work on small, mid-size and large jobs and at residential and commercial sites. No job is too big OR too small!
Do You Have A Service Window Guarantee?
Yes. We honor a 2 hour (but typically arrive faster) service window. Our plumbers will call when they are en route and notify you immediately of any changes or delays.
Can I Get Same Day Service?
Yes, based on availability. As long as we are not entirely booked up, we do offer same day service. Click on the following link to schedule your appointment today. You will receive an immediate email confirmation as well as follow up call from a service technician.
Do You Offer Emergency Services And What Is The Cost?
We offer around fast, reliable, around-the-clock emergency plumbing service seven days a week including weekends, holidays and after hours.
Do You Offer Weekend Appointments? If So, Does Your Rate Increase?
We offer a limited number of appointments on Saturday mornings between the hours of 9:00 and noon. There is no rate increase for these calls. To check our Saturday schedule, just click on the link below.